Data Deletion Instructions
Your control over the data we hold about you is important to us. You can request the deletion of the personal data, WhatsApp data, and connected social account data (Facebook, Instagram, TikTok, YouTube) that Soukbot holds about you at any time, and we will process every request within 30 days. This page explains how to submit a request, what we delete on your behalf, and the limited cases in which we may need to retain certain records.
1. How to request deletion
To request deletion of your data, send an email to info@soukbot.com from the email address associated with your Soukbot account. Use the subject "Data Deletion Request" and include the WhatsApp number or WhatsApp Business Account ID linked to your account, and the name of any Facebook Page, Instagram account, TikTok account or YouTube channel you connected, so we can locate the corresponding records.
After we receive your request we will verify your identity (typically by replying from your account's registered email address) and then permanently remove the associated data within 30 days, except where we are required by law to retain certain records.
2. What we delete
Upon verification of your request, we permanently delete:
- Your Soukbot account profile and seller information.
- The connection between your Soukbot account and your WhatsApp Business Account, including the WhatsApp Business Account ID, phone number ID, and any access linkage.
- The WhatsApp conversations and messages stored by Soukbot on your behalf.
- The WhatsApp message templates you created through Soukbot.
- The connection between your Soukbot account and any Facebook Page, Instagram account, TikTok account or YouTube channel, including every access token and refresh token we hold for it. Once deleted, Soukbot can no longer post to or read anything from those accounts.
- The publication records Soukbot kept for content you published through it — captions, the media we stored, the platform post or video identifiers, and the statistics we had collected.
3. Content already published on a social platform
Deleting your Soukbot data removes Soukbot's copy and Soukbot's access. It does not delete posts or videos that were already published to Facebook, Instagram, TikTok or YouTube — that content lives on those platforms under your own account, and only you (or the platform) can remove it there. Where Soukbot is still connected at the time of your request and the platform's API permits it, we will attempt to delete content published through Soukbot on request; TikTok and YouTube in particular may refuse programmatic deletion, in which case you will need to delete the video from the platform directly. We will say clearly in our confirmation email which items we were able to remove.
4. Data retained for legal reasons
In a limited set of cases we may retain certain records — for example, financial transaction records, anti-fraud logs, or other data we are legally required to keep — for the period mandated by applicable law. If any data is retained for these reasons, we will inform you in our confirmation email and delete it as soon as the legal retention period ends.
5. Third-party processors
Where we use third-party processors to deliver the service (for example, Meta Platforms for WhatsApp messaging and Facebook or Instagram publishing, TikTok for TikTok publishing, Google for YouTube publishing, or Amazon Web Services for hosting and storage), we instruct them to delete the relevant data from their systems in line with their standard data-deletion timelines. Note that WhatsApp message content held by Meta, and content you published to Facebook, Instagram, TikTok or YouTube, are subject to each platform's own retention policy.
6. Confirmation
Once your deletion request has been fully processed, we send a confirmation email to your registered email address summarising what was deleted and any records retained for legal reasons.
7. Contact
For any question about this process, contact info@soukbot.com.